Terms & Conditions
Effective date: 21 November 2025
These Terms & Conditions (the "Agreement") govern your use of the NEETbricks App and the web app available at https://neetbricks.com/ (collectively, the "Platform"). Please read this Agreement carefully before accessing or using the Platform. By accessing or using the Platform, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Platform.
1. Introduction and Definitions
In keeping with best practices for mobile applications, this Agreement introduces NEETbricks App, defines key terms, and identifies the parties to these Terms:
- "NEETbricks," "we," "us," and "our" refer to NEETbricks App.
- "User," "you," or "your" means any individual who accesses or uses the Platform.
- "Services" refers to the educational content, live classes, quizzes, practice tests, messaging, and other features provided through the Platform.
By using the Platform, you represent that you are at least 18 years old or have consent from a parent or guardian. If you are a minor under applicable law, your parent or guardian must review and accept this Agreement on your behalf.
2. License to Use
Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable licence to access and use the Platform and its content solely for your personal, non-commercial educational use. This licence does not include any right to:
- Copy, modify, distribute, sell, or lease any part of the Platform or its content.
- Attempt to reverse engineer or extract the source code of the software.
- Use any data-mining or similar data-gathering tools.
- Circumvent any technical measures we use to protect the Platform.
We reserve all rights not expressly granted to you.
3. Acceptable Use and Prohibited Conduct
Your use of the Platform must comply with the intended educational purpose. You agree not to:
- Violate any applicable laws or regulations.
- Share or transfer your account credentials.
- Post or transmit any content that is unlawful, harmful, abusive, harassing, defamatory, obscene, or otherwise objectionable.
- Infringe any intellectual property rights or privacy rights.
- Send spam, phishing messages, or unsolicited communications.
- Use the Platform to collect personal data about other users without their consent.
- Interfere with the operation of the Platform or attempt to access any systems or data without authorisation.
We may suspend or terminate your account if you breach these rules, as explained in Section 6.
4. Registration and Information
When you register for an account, we collect certain personal information such as your name, email address, phone number, date of birth, education details, and other data necessary to provide our services. We also collect information when you purchase a course, contact customer support, or participate in forums. For details about our data collection, use, and storage practices, please review our Privacy Policy.
You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs through your account. If you suspect unauthorised use of your account, you must notify us immediately.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to recognise your browser or device, personalise your experience, and analyse Platform usage. Cookies allow us to deliver content that is most relevant to users and to make login faster. You may disable cookies through your browser settings, but some features of the Platform may not function properly if cookies are disabled.
6. Account Termination and Suspension
We reserve the right to suspend or terminate your account at our sole discretion if you violate this Agreement or engage in conduct that we deem harmful to the Platform or its users. We may also remove or restrict access to any content you post. If you wish to delete your account, you may do so within the app's settings or by contacting us. Account termination does not limit any other rights or remedies we may have under the law.
7. Intellectual Property
All content, features, and functionality on the Platform—including text, graphics, logos, images, software, and course materials—are owned by NEETbricks or our licensors and are protected by copyright, trademark, and other laws. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Platform without our prior written consent.
We respect intellectual property rights and expect our users to do the same. If you believe content on the Platform infringes your intellectual property rights, please contact us using the information in Section 16.
8. User-Generated Content
The Platform may allow you to post questions, answers, comments, photos, or other content ("User Content"). You retain ownership of your User Content, but by submitting it on the Platform you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, and distribute it in any media. This licence allows us to promote and improve the Services and make User Content available to other users.
You represent that you have all necessary rights to upload User Content and that doing so will not violate any third-party rights. We reserve the right (but are not obligated) to remove or modify any User Content that violates this Agreement or is otherwise objectionable.
9. Payments, Subscriptions, and Refunds
If you subscribe to paid courses or purchase any goods or services through the Platform, you agree to pay all applicable fees. Payment topics such as subscription fees, payment methods, cancellation, promotions, returns, and refunds are addressed in this section:
- Subscription fees: We offer various subscription plans and one-time purchase options. Fees are payable at the time of purchase. Access will be granted once payment is processed successfully.
- Payment methods: We accept major payment methods as displayed during checkout. You authorise us to charge your payment method for recurring subscription fees until you cancel.
- Cancellation policy: Subscriptions may be cancelled at any time, but no refunds will be provided for amounts already paid. If you inadvertently purchase the wrong course, you may request a switch to another plan of equal value within 10 days of purchase.
- Returns and replacements: For physical products such as books, we only offer replacements for items damaged in transit or delivered incorrectly. Returns are not accepted if the shipping address is incorrect or if the product is refused upon delivery.
10. Privacy Policy
Your privacy is important to us. We collect, use, and disclose personal information as described in our Privacy Policy. These Terms incorporate the Privacy Policy by reference.
11. Limitation of Liability
To the fullest extent permitted by law, NEETbricks and its directors, officers, employees, agents, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform. This includes loss of profits, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such cases, our liability will be limited to the maximum extent permitted by law.
12. Disclaimers and Warranties
We provide the Platform and all content "as is" without warranty of any kind. While we strive to offer accurate and up-to-date information, we make no representations or warranties about the completeness, reliability, suitability, or availability of the Services. Your use of the Platform is at your own risk. We do not guarantee that the Services will be uninterrupted, secure, or error-free, or that any defects will be corrected. We also do not guarantee any specific outcomes from using our courses or content.
13. Governing Law and Dispute Resolution
This Agreement is governed by the laws of India. Any disputes arising out of or relating to this Agreement or the Platform will be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka. You agree to attempt to resolve any dispute with us informally by contacting our support team before pursuing other remedies. If a dispute cannot be resolved informally, it will be subject to binding arbitration in India under the Arbitration and Conciliation Act, 1996, conducted in English by a sole arbitrator appointed mutually by the parties.
14. Changes to This Agreement
We may modify these Terms & Conditions at any time. We will provide notice of material changes by posting an updated version on the Platform or by sending you a notification. Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the changes.
15. Entire Agreement and Severability
This Agreement, along with the Privacy Policy and any other policies we post, constitutes the entire agreement between you and NEETbricks regarding your use of the Platform. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
16. Contact Information
If you have questions or concerns about these Terms & Conditions or our Services, please contact us:
We will do our best to respond promptly and address your concerns.
Refund & Cancellation Policy
1. Subscription Cancellation
- Cancel at any time: You may cancel your subscription plan at any time by visiting your account settings in the app or by contacting our support team. Once cancelled, your plan will not automatically renew after the current billing cycle.
- No refunds for partial periods: Subscription fees are charged in advance. If you cancel your plan, you will continue to have access to the paid features until the end of the current subscription period. We do not provide refunds or credits for partially used periods or unused features during an active subscription.
- Switching plans: If you inadvertently purchase an incorrect course or subscription, you may request to change it to another plan of equal value within 10 days of purchase. Please contact us at neetbricksapp@gmail.com with proof of purchase and details of the desired course. Only one switch is permitted per purchase.
2. One-Time Purchases
- Digital products: For standalone courses, mock tests, or other digital content sold outside of subscription plans, all sales are final and non-refundable once the content is delivered or accessed. We encourage you to review course descriptions and previews before purchasing.
- Physical goods: If we supply physical products such as printed books or study materials, you may be eligible for a replacement (not a refund) if the item arrives damaged or is lost by our courier. To request a replacement, notify us within 7 days of delivery with photographs showing the damage or proof of non-delivery.
3. Promotions and Discounts
- Limited-time offers: Any promotional discounts, coupon codes, or special pricing apply only for the specified period and cannot be retroactively applied to past purchases.
- Non-transferable: Discounts are personal and cannot be transferred between users or exchanged for cash. If you cancel a subscription purchased at a promotional rate and later resubscribe, the current price at the time of resubscription will apply.
4. Refund Exclusions
Refunds are not provided under the following circumstances:
- A user changes their mind after purchasing a digital product or subscription.
- The user fails to download or access the content within the subscription period.
- Services are unavailable temporarily due to maintenance, technical issues, or events beyond our control.
- The purchase is made by mistake and no change request is submitted within the 10-day switching window.
5. Procedure to Request a Refund or Switch
To initiate a cancellation, switch plans, or request a replacement for damaged goods, please email neetbricksapp@gmail.com with the subject line "Refund/Replacement Request" and include your full name, registered email or phone number, order ID, date of purchase, and a detailed description of the issue.
We aim to review and respond to refund or replacement requests within 7 business days. Approved replacement requests for physical goods will be dispatched as soon as possible. If your request is denied, we will provide a brief explanation.
If refund approved, you'll be automatically CREDITED on your original payment method within 10 business days.