Privacy Policy

NEETbricks App ("NEETbricks," "we," "our," or "us") operates the NEETbricks NEET Prep mobile application and the web app available at https://neetbricks.com/ (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Platform. By accessing or using the Platform, you consent to the practices described here. If you do not agree with this Policy, please do not access or use our services.

1. Scope and Applicability

This Policy applies to personal information collected through the NEETbricks NEET Prep app, any associated website or dashboard, and any services we provide. It does not apply to third-party websites or services that we do not control. When you follow a link to a third-party service, their own privacy policies will govern your personal information.

2. Information We Collect

Our goal is to collect only the data necessary to deliver and improve our learning services. In compliance with privacy guidelines, we collect the following categories of information:

2.1 Information You Provide Directly

• Registration and profile data: When you create an account or subscribe to a course, we collect your name, username, password, email address, mobile number, year of graduation or expected exam year, college or institution details, and any profile photograph you upload.
• Government IDs and proof of eligibility: To access certain paid plans or discounts, we may request copies of a government-issued identification document or student ID.
• Support and feedback: If you contact us, we collect information about your request and any other data you choose to provide.

2.2 Information Collected Automatically

• Device and usage data: We automatically collect information about how you access and use the Platform, such as your IP address, browser type, device identifiers, operating system, app version, pages visited, time spent on pages, and links clicked.
• Cookies and similar technologies: We use cookies and other tracking tools to analyse website traffic, remember user preferences, authenticate users, and measure the effectiveness of our marketing.

2.3 Information from Third-Party Services

• Single sign-on (SSO): If you register or log in using a social media or third-party account (e.g., Google or Facebook), we may receive certain profile information according to your privacy settings on that platform.
• Analytics and advertising partners: We engage analytics providers to understand how our app is used and marketing partners to deliver relevant promotions.

2.4 Sensitive Data and Children's Information

NEETbricks' services are designed for students preparing for the National Eligibility cum Entrance Test (NEET), typically aged 16 or older. We do not knowingly collect or solicit personal information from anyone under 13. If you are under 13, please do not use the Platform.

3. How We Use Your Information

We process personal information only for legitimate purposes and in ways that are transparent to users. We may use your information to:

1. Provide and operate our services: Deliver educational content, schedule live classes, process payments, provide customer support, and manage your account.
2. Personalise learning: Tailor study plans, practice tests, and recommendations based on your progress and preferences.
3. Communicate with you: Send confirmations, reminders, administrative messages, service updates, newsletters, or promotional information.
4. Improve our Platform: Analyse usage trends, measure performance, conduct research, and develop new features.
5. Comply with legal obligations: Enforce our Terms of Service, meet regulatory requirements, prevent fraud, and protect the rights, property, and safety of NEETbricks and our users.
6. Marketing and advertising: Subject to applicable law, we may use certain data to tailor offers or promotions.

4. When We Share or Disclose Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: With vendors and contractors who assist us in operating the Platform, such as payment processors, cloud hosting, analytics providers, customer support tools, and marketing partners.
• Legal and regulatory disclosure: To comply with legal obligations, respond to lawful requests (e.g., subpoenas, court orders), or protect the rights and safety of our users and the public.
• Business transfers: In connection with a merger, acquisition, reorganisation, or sale of our assets.
• Aggregated or de-identified data: We may share anonymised data sets with partners for research or marketing analysis.
• With your consent: We may share information for other purposes with your explicit consent.

5. Data Security

We implement reasonable technical and organisational measures to safeguard personal information, including encryption, secure data storage, and access controls. We regularly review our security practices to reduce risks of unauthorised access, disclosure, or misuse. While we strive to protect your data, no system is completely secure; therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete it or anonymise it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, such as:

• Access and correction: You can review and update your account information at any time via your profile settings or by contacting us.
• Deletion: You may request that we delete your personal data. Some data may remain if required for legal or legitimate business purposes.
• Consent withdrawal: Where consent is the basis of processing, you may withdraw consent at any time.
• Opt-out of marketing: You can opt out of non-essential emails or push notifications by following the unsubscribe instructions or by updating your preferences.
• Parental rights: For users under 18 in India, a parent or guardian may review, correct, or delete a minor's data and revoke consent in accordance with the DPDP Act.

To exercise any of these rights, please contact us using the details in Section 12. We may request verification of your identity to protect your privacy.

8. International Data Transfers

We operate globally and may transfer your information to servers outside your country. When we do, we will implement safeguards required by applicable laws, such as standard contractual clauses or adequacy decisions.

9. Use of Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance functionality and measure the effectiveness of our services. These tools help us recognise returning users, remember preferences, and tailor content. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit some functionalities.

10. Links to Other Sites

The Platform may contain links to external websites or third-party apps. We do not control and are not responsible for the content or privacy practices of those sites. Please review their policies before sharing information.

11. Changes to This Privacy Policy

We may update this Policy periodically. When we do, we will revise the "Effective date" at the top and, if changes are material, provide a prominent notice (e.g., via email or in-app notification). Your continued use of the Platform after an update signifies your acceptance of the revised Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: